This policy explains how cancellations and refunds work for LeadX subscriptions, operated by Cyberframe Infotech Pvt. Ltd..
1. Free trial
New workspaces can start with a free trial of up to 7 days. No payment is taken during the trial, and you are not charged unless you choose a paid plan.
2. Cancellation
- You can cancel your subscription at any time from the Plan & Billing section in the app, or by contacting us.
- On cancellation, your plan remains active until the end of the current billing period; it will not renew afterwards.
- After the period ends, your workspace moves to a limited/free state; you can export your data before or after cancelling.
3. Refunds
- Subscription fees are billed in advance and are generally non-refundable for the portion of a billing period already started.
- If you were charged in error, or a technical fault on our side prevented you from using a paid plan, contact us within 7 days of the charge and we will investigate and, where appropriate, issue a full or pro-rata refund.
- Approved refunds are made to the original payment method via our payment gateway (Razorpay), typically within 5–7 business days, subject to your bank's processing time.
- Applicable GST already remitted is handled in accordance with tax rules.
4. Upgrades & downgrades
You can upgrade at any time; the new plan applies immediately and charges are adjusted for the remaining period. Downgrades take effect from the next billing cycle.
5. How to request
To cancel or request a refund, email [email protected] or call +91 84279 49944 with your account details. See our Contact page for more ways to reach us.
This policy is offered in good faith and does not affect any rights you may have under applicable Indian consumer law.